TERMS & CONDITIONS

. All laser tag players must be at least 6 years old and 1.1m tall.

  Only players booked in advance are guaranteed entry into the arena.  Where capacity allows extra players may be added on arrival.

 Deposits are non refundable due to limited space. However they are transferrable.   

 Final numbers and full payment for parties and group bookings must be made 3 days prior to the booking.

 Games paid for in full are non refundable however are transferrable if at least 24 hours notice is given.

Games start promptly at busy times. Late arrivals will not be eligible for any discount or refund.

 All players must abide by the arena rules.  No running, no climbing on walls structures, no sitting or laying on the floor, no physical              contact or abusive language.  All players will receive a safety briefing before the game.  Failure to comply may result in removal from          the arena. Players found to be under the influence of drugs or excessive alcohol consumption will be refused entry. No discounts or          refunds will be given.



Play at your own risk. Management accepts no liability for loss or injury suffered by visitors or belongings whilst on the premises.

 As with any physical activity, if you have a medical condition please consult your doctor before playing laser tag.

Privacy

At Planet Laser, we are committed to maintaining the trust and confidence of our visitors to the Centre and to that of our website. In particular, we want you to know that Planet Laser is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. In this Privacy Policy, we’ve provided information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure, but we’ve tried to keep it easy to understand!

Cookies

Our websites use cookies to collect information. This includes information about browsing and usage behaviour by people who access our websites; information about pages viewed, activities undertaken and the customer journey around our websites. The only cookies used are those for Google Analytics. We do not gather any personal data through our use of cookies. By using our website you are giving your implicit consent to our use of cookies.

Customer Free WIFI

When you visit Planet Laser & use our free customer Wi-Fi we may collect data about your device, the amount of data which you use, the websites and applications which you access and your usage by access time and frequency.

Customer Mailing Lists

As part of the registration/booking processes for our services, we collect personal information. This is for the purpose of managing your booking and communicating with you regarding your booking.  You may opt in to receive marketing material from us

We use a third-party provider,  to deliver communications via email and sms. We gather statistics around email/sms opening and clicks using industry standard technologies to help us monitor and improve our communications. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails/sms or by emailing our data protection officer at info@planetlaser.co.uk

Whatsapp & Messaging Platforms

We use Whatsapp and other messaging platforms to provide information to existing customers about the services they use via Broadcast Lists. Customers must opt-in to this service and may opt-out at any point. Whatsapp is an encrypted service and all messages are deemed secure.

CCTV

Planet Laser has CCTV cameras to protect its employees and customers, their belongings and to monitor footfall levels. Images are stored securely for a maximum of 7 days, at which point they are wiped and recorded over. Anyone wishing to access images must do so via an appropriate authority, such as the Police, at which point we will download and provide relevant footage for third party use. Images will not be distributed to unauthorised persons.